Shipping policy

At Cre8ive Legacies, we strive to ensure your orders are delivered promptly and in excellent condition. Please review our shipping policy below to understand our procedures and commitments.

Order Processing

  1. Processing Time:

    • Orders are processed within 3-5 business days after payment is received. For custom or personalized items, processing may take up to 7-10 business days to ensure accuracy and quality.

  2. Business Days:

    • Our business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will begin processing the next business day.

  3. Order Confirmation:

    • Once your order is processed, you will receive a confirmation email with your order details and an estimated delivery timeframe.

Shipping Methods and Costs

  1. Standard Shipping:

    • Standard shipping typically takes 5-7 business days after processing. Shipping costs are calculated based on the weight and destination of your order at checkout.

  2. Expedited Shipping:

    • Expedited shipping options are available for an additional fee and can take 2-3 business days after processing. Please select this option during checkout if needed.

  3. Free Shipping:

    • We offer free standard shipping on orders that are advertised as free shipping or has a free shipping coupon code within the continental United States.

  4. International Shipping:

    • Currently, we ship within the United States only. If you are located outside the U.S., please contact us at cre8ivelegacies@gmail.com for potential accommodations.

Delivery Times

Delivery times may vary depending on your location, shipping method, and carrier. While we strive to meet estimated delivery times, delays can occur due to unforeseen circumstances such as weather, carrier issues, or high order volumes.

Order Tracking

  1. Tracking Information:

    • Once your order has shipped, you will receive an email with tracking information to monitor its progress.

  2. Carrier Partners:

    • We use trusted carriers such as USPS, UPS, and FedEx for all deliveries. The specific carrier will be noted in your shipping confirmation email.

Lost, Delayed, or Damaged Shipments

  1. Lost Packages:

    • If your package is lost in transit, please contact us at cre8ivelegacies@gmail.com for assistance. We will work with the carrier to resolve the issue.

  2. Delayed Shipments:

    • If your package is delayed beyond the estimated delivery time, please notify us. While delays are beyond our control, we will assist in tracking your order and providing updates.

  3. Damaged Items:

    • If your item arrives damaged, email us within 7 days of delivery with photos of the damaged item and packaging. We will work to resolve the issue promptly, including offering replacements or refunds if necessary.

Incorrect Shipping Information

Please ensure that your shipping address is accurate at checkout. Cre8ive Legacies is not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, contact us immediately to update the address before the order ships.

Customs and Duties

  • Currently, Cre8ive Legacies ships only within the United States. For future international orders, customers will be responsible for any customs fees, taxes, or duties incurred.

Contact Us

If you have questions about our shipping policy or need assistance with your order, please reach out to us:

Email: cre8ivelegacies@gmail.com

Thank you for choosing Cre8ive Legacies. We appreciate your support and are committed to providing a seamless shopping experience!